Addressing Employee Complaints of Workplace Aggression and Bullying

Event Start:
01/11/2023 4:00 PM
Event End:
01/11/2023 6:00 PM

Date and Time: Wednesday, January 11, 2023 from 4:00 p.m. – 6:00 p.m. ET
Webinar Fee: $65

This program is Online Only.

How to properly triage, investigate and respond to employee workplace safety and bullying claims consistent with Department of Labor (OSHA) standards


Jean Haertl, CEO, Safety and Respect at Work, LLC; OSHA workplace violence consultant, New England Region

This program will not be recorded.


The Department of Labor has updated guidance on how “high risk industries” should respond to complaints of workplace violence, aggression and bullying. Frequently, employees are reluctant to report incidents of aggression and violence for fear of retaliation and lack of effective employer response. Employers must be able to demonstrate they have adopted a comprehensive “workplace violence program” that meets the OSHA standards. This includes but is not limited to: clear policies, effective training, remedial measures, record keeping, and proper investigations. Common employer mistakes including delaying an investigation and failing to properly address complaints can place an organization at risk and can result in OSHA citations, future workplace violence and retaliation. To add to the employer’s challenges, “bullying” complaints from employees are on the rise and frequently involve claims of “aggressive and hostile” conduct. Participants will learn best practices in how to triage, investigate and remediate claims of bullying and workplace aggression.

  1. Video
  2. OSHA standards: Definitions & Core Components of a Workplace Violence Program
  3. Common missteps: Policy, training, remedial actions and investigations
  4. Best practice investigations into workplace violence and aggression complaints
    1. Triaging complaints
    2. Inside or outside? Choosing the investigator, remedial steps, PAL considerations, workplace safety planning
    3. Investigatory process and common missteps
    4. Tips from the Employee Whisperer
  5. Bullying complaints ( Not unlawful so why bother?)
    1. Employer policy language prohibiting code of conduct and bullying
    2. Bullying complaints “morphing” in complaints of violence and discriminatory harassment (151B)
    3. Video- how would you address this conduct?

Online registration is encouraged. For assistance, questions on group discounts, accommodations requests, special billing, program content, out-of-state CLE credits, and general contact CLE Coordinator, Michael Saporito by email at Registrations accepted in order of receipt. Registration fees are non-refundable. CLE credit, when applicable, is only granted when the live webinar is attended.
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